Frequently Asked Questions

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We do not know how long it may take to install your new countertops. Every job is different and presents its own set of challenges. While one job may take a few hours, a similar job may take 8 hours, or require a return trip. It’s more important to us that we do the job right as opposed to doing the job quickly. 

Since we don’t know how long a project will take, we don’t have set times when our template specialist or installer will arrive at a job site. Therefore, we need you to keep the day of template/install open. We will try to call ahead to give you our best estimated time of arrival, but we cannot be precise. Please rest assured that we are doing our best to get there as quickly as possible.

We do not move appliances. We cannot take the responsibility of moving appliances from garages, storage buildings, or in the kitchen, or for the disconnection of water, gas, or electrical lines. We may assist in these tasks during the removal of old tops, but with the understanding that the customer takes full responsibility for the appliances, flooring, cabinets, walls, mirrors, or anything related resulting from the moving, transportation, or removal of the appliance. 

Customer agrees to pay a 75% deposit when signing the quote. Customer agrees to pay remaining balance due with Check /Credit Card on file at time of install completion. If a problem comes up we will make every reasonable effort to resolve it in a timely and satisfactory manner. Should you at anytime have a problem with the way we have handled your job, please let us know. All of us are working hard to satisfy you and all of our customers, please let us know how we are doing.